FAQ 🌴✨

How long does it take to make my handmade goodie(s)? 

From coconut to cutie, your order’s a slice of paradise, made special just for you — so it takes a little more love (and a little more time). Each order is a mini-vacation in a box — handcrafted with love, cultura, and a whole lotta heart. Please allow 7–10 business days for us to send a little island magic your way. 🥥🌺

Do you ship internationally? 

Right now, we’re only shipping across the USA, but stay tuned — worldwide tropical vibes coming soon! 🌎🤞🏽

What do I do if I received the wrong item or my item is damaged?

Oh no, mama! If your goodies didn’t arrive as ordered, send us an email at Hola@MyTropicalTouches.com within 7 daysof delivery including your name, order number, issue, and a photo (if damaged). We’ll fix it, no stress. Just make sure the goods are unused and keep the packaging handy for a smooth swap. We got you! 💌

What are your shipping and return policies?

For the tea on shipping times and return policies, please click here. 📝

Shipping & Returns 🌴✨

Order Status & Fulfillment

We’re open and still spreading those tropical vibes! Every candle is hand-poured just for you, so please allow 7–10 business days for us to work our magic before your order ships out. If there’s ever a holdup (like busy seasons or wild world events), we’ll keep you in the loop—promise! 🕯️🌺

Shipping Delays

Once your order leaves our hands, it’s doing the mailroom cha-cha. We can’t guarantee exact delivery dates and aren’t responsible for carrier slowdowns, but your package is out here trying to catch flights and deliver you the feels. 📦💃

Where We Ship

For now, we’re serving up paradise from Cali to the coast and everywhere in between—bringing island magic to your mainland doorstep. International shipping? Manifesting it soon, so stay tuned for global vibes! 🌊🥥

Returns & Exchanges

As our products are handmade, all sales are final. If your order arrives damaged or you got the wrong item (major oof), email us at Hola@MyTropicalTouches.comwithin 7 days (unused and unlit, please!) and we’ll make it right. 💌✨

Questions?

Slide into our inbox at Hola@MyTropicalTouches.com for any order Qs, concerns, or just to say hey. We’re always here to help and hype you up! 🥥🌺